![]() Back to the question Human or Robot? They are all very kind but it takes forever for anything. I love my car but I hate my local dealership. The overall personality of the dealership rides on those two guys. In conclusion, I’m very happy with the car, and I’m very happy with the way Chris and Carlos treated me. I’m upset with how he said no…he made me feel like I was an idiot for asking. I was certain it was non-negotiable, but it was worth a try. I’m not upset I didn’t get a deal on the markup. I also tried to bargain the market adjustment value. Fake smile, asks me what I do for a living, tells me he wants to come and eat at my restaurant to gas me up…then doesn’t want to approve a price difference of $200 dollars for tint that I signed for 8-1/2 months ago (btw thanks Carlos for pushing him to do so). He exuded the sleazy car salesman personality. The sales manager Darrell, made me feel like stepping back in time. All people want is to be treated with respect. I know the potential a dealership can have when it comes to company culture. ![]() I am very very close friends with two Local dealership general managers (Peter at Audi Henderson, and jimmy deguilio Volvo for over 15 years). Nobody was smiling, and it seemed as if the other members of the team were cold and fake. The culture in the dealership was off putting. Now…if Chris and Carlos weren’t there I wouldn’t have had such a great experience. He was able to quickly find a solution after a few stressful days, and the deal couldn’t have been done without his effort. With that being said, the solution to the issue I was having is credited to Chris Santos in finance. This was out of the dealerships control, and more so on my credit union. Without getting into too much financial details.I had a few issues with my credit union, and the buying process took 2 days. We became friends throughout the experience. ![]() It was as if we shared the same passion for me to get my dream car. I bothered him 2-3 times a week for updates for the whole length of time. I had been waiting on my m3 for 8-1/2 months. Again to stress that it isn’t clear that the light alert was indeed necessarily related to the work done, but I feel it is reasonable to at least expect it might due to work being done on my brakes. I certainly intend to follow up and will provide additional comments following resolution. I felt that this amount of time was adequate to allow for benefit of doubt and my vehicle was still operational with the problem. It’s now been four working days since with no response. The message was left the following morning. The alert came on the same evening of the day that I received my vehicle back. I wanted to immediately notify someone on record before time lapsed since the work. I immediately called my advisor and left a detailed message of the issue and my suspicions that it might have been linked to the work performed. Brake work was among service items performed. There was a brake light alert (driver side light inop) during the maiden drive following the service that same day. The reason for 4 instead of 5 stars was due to a follow-up issue that may have been linked to the work done. My advisor was honest about my hope of receiving my vehicle back the same day however, he did his best successfully to to have my vehicle back on the day I had stipulated that I required it back. Shuttle service provided despite my not needing it. Pricing was provided up front to avoid any surprises and future misunderstandings. Advisor was congenial and received my input appropriately. Wait time to be received by the service advisor was well within reasonable (approx. Waiting room was bright, comfortable and provided complimentary beverages as is pretty much now the standard expectation in all dealerships and reputable repair facilities. Clear directions provided by staff towards checking in process.
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